Assembly Line

One of the biggest problems with Wendy's is that they take forever. Part of this is probably just due to the fact that they're popular and usually busy (especially around mealtime), but the other part is just a lack of efficiency. For some reason the person that takes your order needs to wait until its done before they can take the next person's order.


Now I admit that it's been a while since I've been to Wendy's (excluding the drive-through, of course), so it's possible that they've been working to fix this problem for a while, but today was the first time that I saw their assembly line in action. And I just have to say, that those people are not smart enough to work in assembly lines.

They had it broken down more than most places. One lady took my order, then a second had me pay for it, and then some idiot in a yellow shirt (which I can only assume was a symbol of his being a leader of the other idiots) actually put it together and handed it to me.

This last idiot threw my receipt away twice. I mean, once could be attributed to not knowing that I wanted to keep it, but the second time he should have known better. He also gave me the wrong burger. (In my opinion the difference between a single and a Big Bacon Classic is significant.) He also filled my cup all of the way up with ice, so that there was only room in it for about two swallows of Coke.

Maybe that last part is a different problem. I mean, would it kill them to put the fountain drinks on our side of the counter like every other fast food place? Do refills really hurt them that bad? I guess I can talk to the yellow-shirt idiot about it. I think he's the big decision maker.